Privacy

In addition to the use of secured servers, your financial information is not stored in our databases. Any information collected during your visit to our site is used to authenticate and facilitate your order. We do not sell, convey or provide any of your information to a third party.
If you wish to be notified via email of new item additions as well as occasional sales, please indicate so when you setup your new account (you will be asked if you want to be on the list). You should expect between 3-4 notifications annually from us.

     
Shipping charges

Domestic shipping:

Shipping charges indicated on the site are based on insured UPS or DHL ground delivery (requiring a signature) within the united states with an estimated arrival time of 3-5 business days. If you require faster delivery or special handling, please indicate it in the special request box which is located below the credit card information on your checkout page.

International shipping:

On average an overseas shipment of one pair of shoes using the postal service has been costing between $35 and $40 us dollars. It usually takes 5-7 business days for delivery to (non-remote areas). The cost per pair is reduced drastically for combining more than one pair (for example: three pairs would be between $50 and $60 us dollars.
If you require international shipping, please place your order providing us as much information as possible with regards to the delivery address. We will provide you with an exact cost PRIOR TO PROCESSING the order.
(Disclaimer: In some circumstances your local postal delivery service might charge you a fee for delivery. We have no way of predicting which country if any, does or does not).

Because we are closed, you can ONLY EXCHANGE your items



Here are our exchange procedures :
1. Email us within 1 Business day of the time you receive your merchandise and request an XA#
2. Once you receive your XA# ship the product back to us within 1 Business day of the time we issue your XA#
3. You are responsible for shipping charges
4. Please provide us with the size you wish to exchange it with along with the style.
5. Product must not have been worn, and should include all original accessories (bag, extra heels, polishing clothes..).
6. Items will not be accepted without an XA#.
7. Note #3.
8. There will be NO REFUNDS
Card Verification Value
 
CVV, or Card Verification Value, is a number that is printed, not imprinted, on your Visa, Mastercard, and American Express. This number is never transferred during card swipes and should only be known by the cardholder, the person holding the card in their hand.
Visa,and Mastercard card members can find their CVV number in the signature area on the back of  your card. The three-digit CVV number is located after the card number.
American Express card members can find their CVV number printed above and to the right of the imprinted card number on the front of the card.
Card Verification Value
 
Heel and size conversions

All of our items run true to size if you have a narrow to regular (if there is such a thing) foot, then just take the equivalent american size for example a 6 would be 36, an 8 would 38, a 9.5 would be 39.5 a 10 would be 40 and so on. If you have a "full" foot the rough equivalent of size 37 would be 6.75, a 39 would 8.75 and a 41 would be 10.75, or an american 7 would be 37.5, an 8 would be 38.5 and so on. If you are looking at boots, it would be worth your while to always purchase a half size larger than your size in shoes. Every so often to make things hard, the designer will come up with a style that runs smaller than usual, or larger than usual, we will try to post that information on the description when we know about it.

Heel heights translate as follows:
10mm=0.4", 40mm=1.6", 50mm=2.0", 70mm=2.75", 90mm=3.59", 95mm=3.75", 100mm=3.93", 110mm=4.33"